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Wednesday June 10, 2009

Tweet (#2106366193)

Setting the tone/climate for a new user to board/blog/site hard to set as there is really no front door. #OCU2009….

Wednesday June 10, 2009

Tweet (#2106121903)

Yahoo community managers use key words (enthusiastic, frustrated) to signal to execs how their property is doing. #OCU2009…

Wednesday June 10, 2009

Tweet (#2106096183)

Community managers are on the frontline: they act like product managers to make sure new features/needs get built. #OCU2009…

Wednesday June 10, 2009

Tweet (#2105942116)

Yahoo experiences less than 5% churn when product/site/comminity shutdown; 70% of community gets a reponse. #OCU2009…

Wednesday June 10, 2009

Tweet (#2105853543)

Allowing users to leave (export data, etc) is 1 way to manage angry mobs online. Most don’t -Yahoo 360 comm mngr. #OCU2009…

Wednesday June 10, 2009

Tweet (#2105436114)

Law of two feet: if you are not learning or contributing, it is ur responsibility to find someplace u can #OCU2009…